It is through leadership that we have hope, especially in organizations. It is that way here in Central Ohio as well. Leadership often drives both customer allegiance and success. As we share more and more about the Carnegie Principles, within leadership the ingredient of integrity is critical for relationship- building in every business situation. Across Columbus and within the entire state of Ohio, it is safe to suggest that without leadership there is failure. Many employees can struggle, and most successful and ethical leadership that has a history of excellence, will support and grow people.
Dale Carnegie, a leader and mentor even before he became the astute teacher, defined leadership with focus and simplicity. His historic actions and habits translated very nicely into How to Win Friends and Influence People, the best-selling classic leadership book.
With these six thoughts derived from the book, we offer Dale Carnegie’s formula for today’s leadership:
- Passion: Upbeat people with great attitudes make every customer interaction a little better.
- Active listening: It is important to note listening is a great tool for information gathering.
- Kinesics: Pay attention to every signal when assessing body language, especially the less than positive ones. Folded arms, lack of eye contact and short answers are negative indicators.
- Facilitator: Your workforce is top priority. Manage with that in mind.
- Employee engagement: Relationships are everything.
- Honesty: Promise only what you can truly deliver and always follow up and follow through in every opportunity to lead..
It is not only important to be value-driven, relationship focused, and specific in leadership, it is the only way to be successful. For over 100 years, Dale Carnegie is the benchmark to follow.
This post is brought to you by the great folks at Dale Carnegie Training of Central Ohio, providers of professional development, leadership, sales, and management training. We would like you to connect with us:
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