Leadership today in Central Ohio is keenly aware of the advantages of the Internet, e-mail, and social media. In Dale Carnegie’s newest book, How to Win Friends & Influence People in the Digital Age, there is an interesting chapter that deals with employee engagement and the importance of relationship and training. Entitled, Call Out Mistakes Quietly, the message focuses on important advice. Leadership must instruct personnel when mistakes are made, but every situation must be handled with respect and understanding. Improving performance is the key ingredient to improve success for everyone in the organization; but it has to be done right.
- Always call attention to mistakes quietly and indirectly. No employee wants to be disciplined and embarrassed in front of others.
- Leaders must always model true and ethical behavior. It is critical to set an example for everyone to follow.
- Find key employees who set good example within the organization. Ask them to model behaviors that people will notice and follow. Mentors and coaches can indeed spread the word.
- Appeal to the greater good. It will influence both action and thought.
- Make business changes simple to adopt by everyone. Make sure resources and support are always available.
- Never punish a wrong openly and in public. Close the door, be positive, and use the situation for improvement and self- confidence.
- Remember that a mistake is never a fatal flaw. Everything is redeemable. Everyone can make a mistake. It is the only way we learn.
As organizations head into the last two months of 2013 and look forward to the New Year, it is critical leadership gets the most out of everyone. Addressing learning situations in the right manner renews focus, returns confidence and a new chance to grow.
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