Customer Service

The 3 Basics of Relational Customer Service

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March 29, 2014
The 3 Basics of Relational Customer Service

If leadership and management stop for a moment and think about it, customer service is the main focus of success for many businesses and organizations.  Across Central Ohio, spring has finally sprung, and 2014 has a long way to go; two great reasons to have a game plan of service in place. It is...
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Customer Service is Never Easy

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July 12, 2013
Customer Service is Never Easy

Customer service in our part of Ohio is always as much a challenge as it is fun. Clients expect the best value in every purchase. Value is critical. And as we focus on How to Win Friends and Influence People, we try to provide excellence in every transaction. Dale Carnegie Training knows that process...
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Nine Customer Service Tips for After the Sale

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April 29, 2013
Nine Customer Service Tips for After the Sale

Keeping new customers depends on properly managing their expectations in order to keep them happy. Although managing new customer expectations is not that difficult, it does take some time and effort by you and your employees to keep your new customers happy and placated. Managing customer expectations begins with knowing what the customer will...
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Dealing with Client Emotions

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September 25, 2012
Dealing with Client Emotions

Dale Carnegie said, “When dealing with people, remember that you are not dealing with creatures of logic, but creatures of emotion…” If you remember this statement during every one of your customer service interactions, you will be half way to understanding how to deal with customer complaints. You must be prepared to first deal...
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The Secret to Good Customer Service

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June 13, 2012
The Secret to Good Customer Service

Acclaimed scholar, Charles W. Eliot, once said: “There is no mystery about successful business intercourse … Exclusive attention to the person who is speaking to you is very important. Nothing else is so flattering as that.” You would think that would be self evident, yet Dale Carnegie knew merchants who would rent expensive space,...
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6 Ingredients that are a Winning Combination

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June 8, 2012
6 Ingredients that are a Winning Combination

The toughest environment to build business within Ohio is the one you work in. The internal climate is always one of growth, challenge, and opportunity. For leadership to be successful you need to be a positive communicator and a focused problem- solver. The layers of success are really three-fold: Relationship: Teams and goals go...
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