Four Mistakes to Avoid When Trying to Get a Promotion

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February 20, 2018
Four Mistakes to Avoid When Trying to Get a Promotion

As if there aren’t enough sources of stress at work, why is asking for a promotion perhaps the most stressful experience? “Because you know you’re putting yourself at some level of risk,” says Lynn Taylor, a national workplace expert and author of Tame Your Terrible Office Tyrant; How to Manage Childish Boss Behavior and Thrive...
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Show Some Love to Customers on Valentine’s Day and Beyond

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February 13, 2018
Show Some Love to Customers on Valentine’s Day and Beyond

Valentine’s Day provides a perfect opportunity to apply Dale Carnegie’s 2nd Human Relations principle, ‘Give honest, sincere appreciation.’ This pioneer of positive relationships once said, “Action seems to follow feeling, but really action and feeling go together; and by regulating the action, which is under the more direct control of the will, we can indirectly regulate the...
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Common, Critical Factor in Fortune’s Blue Ribbon Ranking Is Leadership

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February 6, 2018
Common, Critical Factor in Fortune’s Blue Ribbon Ranking Is Leadership

Every year, Fortune Magazine spends an inordinate amount of time rigorously evaluating companies by size (Fortune 500, Global 500), reputation (World’s Most Admired), growth (Fastest Growing), worker satisfaction (100 Best Companies to Work For), commitment to society (Change the World), commitment to the future (Future 50) and overall performance (Businessperson of the Year.) Fortune’s recently published 2017 Blue Ribbon list highlights 32...
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Five Ways to Hone Happiness

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January 30, 2018

It’s perplexing that the U.S. has never ranked in the top ten on the World Happiness Report given that it is...
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Three Tricks to Make This Year’s Goals Stick

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January 23, 2018

How do you keep going when you’re ready to give up on your goals? According to U.S. News, roughly...
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Two Tactics to Improve Customer Engagement Levels

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January 16, 2018

Customer engagement encompasses all of the experiences and touchpoints a customer has with an organization’s products, services and employees. Forbes recently...
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What’s Your Praise-to-Criticism Ratio?

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January 8, 2018

Criticism is hard to swallow for many people. Turns out it’s even harder to undo. Dr. Gottman and Robert...
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