How To Transform Customers from Angry to Appreciative

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August 27, 2018
How To Transform Customers from Angry to Appreciative

Customers can become rude or angry for a variety of reasons, especially when stress is high and patience runs short. Here are five steps to minimizing their anger and maximizing their loyalty. Hear them out. Most people listen to respond instead of to understand which makes it easy to interrupt a disgruntled customer with an...
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Six Sources of Stress and How to Squash Them

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August 20, 2018
Six Sources of Stress and How to Squash Them

I once assumed that an ER doctor faces much more stress than my mailman, however this isn’t always necessarily true. According to the American Institute of Stress (AIS), the root causes of stress are highly subjective, citing the following factors as stress contributors: Personality: Different things impact people differently. You may thrive under pressure while...
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Overcome Obstacles in Three Steps

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August 14, 2018
Overcome Obstacles in Three Steps

Despite our best efforts, everyone encounters challenges that seem insurmountable. Procrastinating, worrying or wishing the challenge never presented itself only wastes precious time. Instead, apply these three steps to overcome them. 1. Get out of your head. When presented with a challenge, the stress often feels all consuming which hinders your ability to think clearly...
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It’s Time to Re-Work Your Work-Life Balance Beliefs

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August 6, 2018

  Do you ever feel that your life at work and at home, is all work? You may find yourself...
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Four Reasons to Capitalize on Kindness

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July 31, 2018

The origin of the English proverb, ‘Kill them with kindness,’ dates back to the mid-1500’s. In today’s workplace, ‘Capitalize on...
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How to Convince Your Boss to Let You Work Remotely

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July 24, 2018

Thanks to technology, opportunities to work remotely are now abundant as nearly 3.9 million full-time U.S. employees report doing...
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Three Ways to Optimize an Open Office Environment

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July 16, 2018

Open office environments, once considered a workplace trend, have become the norm. Today, nearly 70% of U.S. offices occupy an open...
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