6 Customer Service Ingredients that Foster Engagement

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May 13, 2014

The importance of customer service is essential across Columbus and Central Ohio. From the convenience stores on I-70 to the restaurants on US 23, it is customer service that brings people in the door and it is service that people remember. Because customer service is the basis of every good organization, it sets the...
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Basic Approaches to Resolving Customer Complaints

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May 9, 2014
Basic Approaches to Resolving Customer Complaints

Dealing directly with customers can be a difficult, but critical, job. It’s not always easy to get to the root of a client’s issues. You must listen and understand the client before tackling the issue. However, once you have identified the issue, there are a few steps that you can take to ensure the...
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Always Make the People in Your Life Feel Important

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April 27, 2014
Always Make the People in Your Life Feel Important

Dale Carnegie knew the importance of sincerely making those around you feel important. In his book How to Develop Self Confidence & Influence People by Public Speaking, he tells the following story of Donald M. McMahon, who was superintendent of Lewis and Valentine, nurserymen and landscape architects in Rye, New York: Shortly after attending...
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The Simple Things Good Leaders Do

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April 24, 2014

Leaders make mistakes. In fact, although hard to believe for some, we are all prone to it at any...
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Ease Your Public Speaking Anxiety Through Proper Preparation

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April 12, 2014

You can never be too prepared to present. Knowing your presentation through and through will help boost your confidence...
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12 Points for Business Alignment

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April 12, 2014

In our part of Ohio, we offer an eclectic array of businesses to our citizens, from restaurants to farms....
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Always Let the Other Person Save Face

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March 29, 2014

One of Dale Carnegie’s class members, Anna Mazzone, a marketing specialist for a food packer, once told the story...
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